Sellbytel Malaysia

Quality Analyst - English Speaker

  • locationKuala Lumpur, Malaysia
  • job typeFull time
  • salary4000-6000 MYR/Monthly

Job Summary

Responsibility: 

The Quality Assurance Analyst is responsible for reviewing and auditing interactions, email and telephone interactions along with reviewing and investigating customer survey responses where applicable.  The analyst will also be responsible for facilitating calibration/group sessions regarding our quality program. 

A Quality Assurance Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience when interacting with the various programs. The role would also be involved in the overall quality of the customer interactions, making improvement recommendations to the Program Lead or direct manager and monitors the result of stated recommendations.

Requirement :

High school degree required, College degree preferred

Minimum 2 years of experience in quality assurance

Minimum 1.5 years account management experience

Minimum 1.5 years, experience in BPO environment.

Experience working in a general CRM environment is preferred. 

Excellent communication skills both verbal and written in local language and English. 

Develops and maintain plans, strategies, and cases, while performing all activities including functional, system, regression, performance, and productivity behavior

Creates, maintains, performs, and upgrade scripts for specific products as well as analyzes cases and provides regular progress reports

Analyzes results to ensure existing functionality and recommends corrective action

Participates in the development and dissemination of Quality Assurance standards

Develops and maintains automated regression and performance 

Completes forms, reports, procedures, and functions as necessary during the development process

Benefits :

 Training will be provided

 Permanent role

 Annual leave - 12-16 days

 Medical & Hospitalization Leave

 Medical Coverage/ Reimbursement

 International working environment

Working Location :

  Nearby Ampang Park - LRT Station

Working Days :

  Fixed working hour ; Five days (Replacement leave for public holiday)

Disclaimer

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