Sellbytel Malaysia

Customer Service Executive (English & Malay Speaker)

  • locationKuala Lumpur, Malaysia
  • job typeFull time

Responsibility: 

  •  Providing friendly and personal support to the client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally

Requirement:

  • Required minimum University/College Diploma/Degree.
  • Candidates possessed minimum 1 year of Customer Service experience are encouraged to apply.
  • Fresh graduates/students/homemakers are welcome to apply.
  • Fluent in English and Malay (spoken,written,reading).
  • Fluent in Mandarin/Cantonese will be an added advantage.
  • Must be client’s app user and/or familiar with using the app and its features (include username in application).
  • Possesses empathy and the passion to want to understand and solve user needs.
  • Loves engaging with users on a friendly and personal level.
  • Able to multitask and adapt quickly to changes

Working Days :

Shift working hour ; Five days (Replacement leave for public holiday)

Disclaimer

This interview contains a video response question. The browser you are currently using does not support video messaging. Please download and install Google Chrome to proceed to the interview.

Camera not detected.
Microphone not detected.