Sellbytel Malaysia

Team Lead - Content Reviewer (English speaker)

  • locationMalaysia
  • job typeFull time
  • salary5500-7000 MYR/Monthly

Job Summary

Responsibility:

 Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner. 

 Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. 

 Provide continual evaluation of processes and procedures. 

 Able to use quantitative abilities to make effective, strategic decisions and able to exercise extraordinary judgment as a key stakeholder in defining our long-term long-tail service strategy. 

 Proactive, organized, and responsible, and are able to work independently. 

 Provide statistical and performance feedback and coaching on a regular basis to each team member. 

 Write and administer performance reviews for skill improvement 

 Be available for employees that experience work and/or personal problems, providing appropriate coaching, counseling, direction and resolution. 

 Assist manager with daily operation of company to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement 

 Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively 

 Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives 

 Have appropriate judgment in upward communication regarding department or employee concerns 

 Work directly with client support teams to resolve all problems occured

 Define team structure, workflow, tools, and system requirements 

Requirement:

 Associate's Degree required, Bachelor’s Degree preferred 

 Minimum 2-3 years of experience in customer service/sales, 

 Minimum 2 years of experience in Account Management, 

 Minimum 2 years working in a general CRM environment. 

 Excellent communication skills both verbal and written in English. 

 Competency in speaking, reading and writing in required native language in business discipline. 

 Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required. 

 Be professional and cooperative, to ensure an effective working partnership with Stakeholders, subject specialists and staff. 

 Have excellent organizational and administrative skills (including attention to detail). 

 Have good presenting/training skills (for sharing standards with colleagues and team-members). 

Benefits :

 Training will be provided

 Permanent role

 Annual leave - 12-16 days

 Medical & Hospitalization Leave

 Medical Coverage/ Reimbursement

 International working environment

Working Location :

  Nearby Ampang Park - LRT Station

Working Days :

  Fixed working hour ; Five days (Replacement leave for public holiday)

Disclaimer

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