Team Lead - Content Reviewer (English speaker)
- Full time
- 5500-7000 MYR/Monthly
Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner.
Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provide continual evaluation of processes and procedures.
Able to use quantitative abilities to make effective, strategic decisions and able to exercise extraordinary judgment as a key stakeholder in defining our long-term long-tail service strategy.
Proactive, organized, and responsible, and are able to work independently.
Provide statistical and performance feedback and coaching on a regular basis to each team member.
Write and administer performance reviews for skill improvement
Be available for employees that experience work and/or personal problems, providing appropriate coaching, counseling, direction and resolution.
Assist manager with daily operation of company to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement
Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively
Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
Have appropriate judgment in upward communication regarding department or employee concerns
Work directly with client support teams to resolve all problems occured
Define team structure, workflow, tools, and system requirements
Associate's Degree required, Bachelor’s Degree preferred
Minimum 2-3 years of experience in customer service/sales,
Minimum 2 years of experience in Account Management,
Minimum 2 years working in a general CRM environment.
Excellent communication skills both verbal and written in English.
Competency in speaking, reading and writing in required native language in business discipline.
Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required.
Be professional and cooperative, to ensure an effective working partnership with Stakeholders, subject specialists and staff.
Have excellent organizational and administrative skills (including attention to detail).
Have good presenting/training skills (for sharing standards with colleagues and team-members).
Training will be provided
Annual leave - 12-16 days
Medical & Hospitalization Leave
Medical Coverage/ Reimbursement
International working environment
Working Location :
Nearby Ampang Park - LRT Station
Working Days :
Fixed working hour ; Five days (Replacement leave for public holiday)
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