Customer Service Specialists
- Bangalore, India
- Full time
- 160000 to 230000 INR/Annually
We’re looking for bright young minds who can make a difference in the lives of our customers. You will build relationships with them, uncover their challenges and help troubleshoot & solve issues. If you have a passion for making conversation, enjoy a young, dynamic work environment & like thinking “outside the box”, this is the job for you!Roles and Responsibilities
What will you do?
- End to End Customer Management - from determining customer requirement, providing answers to their queries, and solutions to customer challenges through any of this channels - voice, email, chat
- You will help resolve problems by researching and exploring answers and alternative solutions.
- You will escalate unresolved problems and forward requests to the appropriate internal stakeholders
Must have qualifications (Candidate who do not meet this criteria will NOT be considered for the role)
- PUC or Diploma or Graduates or Post Graduates in any stream
- Ability to read, write and speak English to suit business needs
- Proficiency in any regional languages (Bengali, Hindi, Kannada)
- Minimum 15 WPM typing speed with 85% accuracy and basic System navigation skills
- Knowledge in MS Office and related tools
Benefits of Working with us
- Performance Based Incentives
- Incredible growth opportunities internally
- Regular Rewards & Recognition Program
- Pick up and Drop Facility (For shifts between Between 9 pm to 5 am)
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